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Delivery, Returns and Exchanges

Pub Stuff Limited (or the trading name of Hotelstuff.co.uk) Online Delivery, Returns & Exchanges

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, excluding outward delivery charge. You will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

By placing an order through our website, you warrant that you are legally capable of entering into binding contracts.

To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible, intact and in their original packaging, and at your own cost and risk.†

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.†

Our returns policy does not affect your statutory rights.†

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.†

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the couriers first visit they may leave it with a neighbour or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know that this has been done. If there is no safe place a calling card will be left with the courierís contract number to arrange re-delivery. If being sent by pallet you will have been advised of delivery and if you are not there, a re-delivery charge will apply.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.†

Any orders for items covered in non-stock fabrics are non-returnable. Please note that this does not affect your statutory rights.†

Please return your goods to: Hotel Stuff, Williamscot Road Industrial Centre, Williamscot Road, Cropredy, OX17 1PQ.

If you have a query about returning goods, please contact sales@hotelstuff.co.uk

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